American Flex

Return & Refund Policy

Last Updated: September 4, 2026

Thank you for shopping with American Flex. We want you to be completely satisfied with your purchase. If there is an issue with your order, please review the policy below for information about returns, exchanges, refunds, and damaged or incorrect items.

1. Returns

American Flex accepts returns on eligible merchandise within 30 days of the delivery date.

To be eligible for a return:

• The item must be unworn, unused, and unwashed.
• The item must be in its original condition.
• The item must have its original tags, when applicable.
• You must provide proof of purchase or your order number.
• The return request must be submitted within 30 days of delivery.

Items that do not meet these requirements may be refused or returned to the customer.

2. Exchanges

We currently offer exchanges for eligible items when the requested replacement size or item is available.

If you need a different size, please contact us within 30 days of delivery. The original item must meet the return requirements listed above.

If the requested replacement is unavailable, we may issue a refund or store credit, depending on the circumstances.

3. Damaged, Defective, or Incorrect Items

We want to make sure you receive exactly what you ordered.

If your item arrives:

• Damaged
• Defective
• Misprinted
• Incorrect
• Missing from your order

please contact us within 7 days of delivery.

Please include your order number and clear photographs of the item and the issue so we can review the problem and determine the appropriate resolution.

If the issue is confirmed to be an error on our part, American Flex will provide a replacement or refund at no additional cost to you.

4. Custom, Personalized, and Made-to-Order Items

Custom, personalized, or made-to-order merchandise may not be eligible for return or exchange unless the item arrives damaged, defective, or incorrectly produced.

Please carefully review your order details, including size, color, design, and personalization, before completing your purchase.

5. Final Sale Items

Items marked Final Sale are not eligible for returns, exchanges, or refunds unless they arrive damaged, defective, or incorrect.

Any applicable exclusions will be clearly identified on the product page at the time of purchase.

6. Return Shipping

For returns due to a change of mind, incorrect size selection, or other reasons unrelated to an error by American Flex, the customer is generally responsible for return shipping costs.

If American Flex sends you the wrong item or your item arrives damaged or defective, we will work with you to resolve the issue and, when applicable, cover the associated return shipping costs.

Original shipping charges are generally non-refundable, except where the return is the result of an error on our part or otherwise required by applicable law.

7. Refunds

Once we receive and inspect your returned merchandise, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method.

Please allow 5–10 business days for the refund to appear on your account after it has been processed. Processing times may vary depending on your bank or payment provider.

8. Store Credit

In certain circumstances, American Flex may offer store credit instead of a refund. Store credit may be issued electronically and can be used toward future purchases from American Flex.

9. Return Process

To request a return or exchange, please contact American Flex through our customer service contact information provided on our website.

Please include:

1. Your full name
2. Order number
3. Item(s) you wish to return
4. Reason for the return
5. Photos, if the item is damaged, defective, or incorrect

Do not send merchandise back without first receiving return instructions from American Flex.

10. Unclaimed or Refused Packages

If a package is returned to American Flex because it was refused, marked undeliverable, or was not claimed, we may contact you regarding available options.

Additional shipping charges may apply if you request that the package be reshipped.

11. Incorrect Shipping Information

Customers are responsible for providing an accurate and complete shipping address when placing an order.

If an order is shipped to an incorrect address provided by the customer, American Flex may be unable to replace or refund the order. If the package is returned to us, we may offer reshipment at the customer's expense.

12. Policy Changes

American Flex reserves the right to update or modify this Return & Refund Policy at any time. Any changes will be posted on this page with an updated Last Updated date.

13. Contact Us

If you have questions about a return, exchange, or refund, please contact American Flex through the customer service contact information available on our website.

American Flex
Built for those who flex their Strength and Inner Spirit